SuperSick LLC ("SuperSick") operates supersickgear.com and may operate other websites. It is SuperSick's policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, SuperSick collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. SuperSick's purpose in collecting non-personally identifying information is to better understand how SuperSick's visitors use its website. From time to time, SuperSick may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
SuperSick also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on supersickgear.com blogs/sites. SuperSick only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Certain visitors to SuperSick's websites choose to interact with SuperSick in ways that require SuperSick to gather personally-identifying information. The amount and type of information that SuperSick gathers depends on the nature of the interaction. For example, we ask visitors who sign up at supersickgear.com to provide a username and email address. Those who engage in transactions with SuperSick are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, SuperSick collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with SuperSick. SuperSick does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
SuperSick may collect statistics about the behavior of visitors to its websites. SuperSick may display this information publicly or provide it to others. However, SuperSick does not disclose personally-identifying information other than as described below.
SuperSick discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on SuperSick's behalf or to provide services available at SuperSick's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using SuperSick's websites, you consent to the transfer of such information to them. SuperSick will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, SuperSick discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when SuperSick believes in good faith that disclosure is reasonably necessary to protect the property or rights of SuperSick, third parties or the public at large. If you are a registered user of an SuperSick website and have supplied your email address, SuperSick may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with SuperSick and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. SuperSick takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If SuperSick, or substantially all of its assets, were acquired, or in the unlikely event that SuperSick goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of SuperSick may continue to use your personal information as set forth in this policy.
Orders will generally be processed within two to five (2-5) business days, but may take up to ten(10) business days. Weekends and Holidays are not business days. Items out of stock or on backorder may require a slight wait.
Please note the following:
Your desired shipping method goes into effect AFTER your entire order is processed.
If you select “USPS Priority” 1, 2, or 3 day shipping, we CANNOT guarantee you will get these items in those time periods. This IS NOT expedited shipping. Instead, the postal service has renamed their priority mail services but does not guarantee that these services will deliver in the time stated. Again, this IS NOT expedited shipping.
Paying with an e-check on Paypal? Your processing begins once your e-check clears, not when you send it.
You will receive an email from SuperSick with a delivery confirmation number, indicating that your order has been shipped. Orders shipping via USPS and should arrive within three (3) to seven (7) days. If you haven’t received your order within 15 days of shipping, please email us with your name, account email address, and transaction number, and we will do our best to track down your order.
All items must be returned/exchanged within 45 days (of the confirmed shipping date) for domestic orders and 90 days (of the confirmed shipping date) for international orders. Returns/Exchanges must be unworn, unwashed, undamaged and in resell-able condition. Please email firstname.lastname@example.org the details of your order. All returns/exchanges require an RA# that can only be provided by emailing us.
Repackage the unwanted merchandise with your original invoice. Please write the RA# on your package as well as the invoice. We will then send you a new item or refund your account for the cost of the item.
ANY PACKAGE RETURNED TO SUPERSICK MUST HAVE RA# AND TRACKING NUMBER. SUPERSICK WILL NOT BE HELD RESPONSIBLE FOR RETURNED OR EXCHANGED ITEMS UNLESS THE CUSTOMER HAS OBTAINED PROOF OF DELIVERY.
Please allow 2-3 weeks for returns/exchanges to be processed. You will receive a notification that your order has been refunded or your exchange item has been shipped out. Original shipping cost is not reimbursed on returns or exchanges. Send your unfit shirt(s) to:
2412 W. Durango
Any further questions contact email@example.com.
*We are only in office Monday – Friday 8am to 4pm, please allow 24 business hours for us to respond to your email*